Shoptalk 2023 takes place once again at the Mandalay Bay hotel in Las Vegas from March 26 - 29. It seems scarcely believable that a year has passed since I was there in 2022 - much has happened in the intervening twelve months!
As last year, I will be reporting live from the conference floor giving my thoughts on the highlights from each of the four days however with so much going on, some careful planning is needed in order to be able to take in the best sessions from the various different tracks - and of course the best after parties!
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Here’s my guide to what’s hot from the morning and afternoon sessions at Shoptalk 2023, together with my pick of each days’ keynote sessions.
Day One - Sunday 26th
Must-see keynote: Rediscovering The Joy Of Shopping - Bill Ready, CEO Pinterest
Sessions:
What? “Meeting Heightened Customer Expectations - using customer data to surprise and delight”
Where? Apollo Theatre
When? 2pm
Why? Is there anything more topical in retail right now than changing consumer expectations and data? Featuring McDonald’s.
What? “The New Retail Organisation - empowering women leaders throughout the organisation”
Where? Lyceum Theatre
When? 3.40pm
Why? Because retail needs more female leaders. Featuring Ralph Lauren.
Day Two - Monday 27th
Must-see keynote: How Content & Technology Are Transforming Retail - Jeffrey Katzenberg, Co-founder DreamWorks Animation
Sessions:
What? “Retail Innovation From Around The World - new insights on global retail trends”
Where? Globe Theatre
When? 8.30am
Why? It’s always good to see what’s happening on the global retail stage. Featuring McKinsey.
What? “Payments, Checkout & Loyalty - innovative approaches to customer loyalty”
Where? Lyceum Theatre
When? 4.05pm
Why? I’ll be keen to hear what Walgreens have to say about customer loyalty as essentially it no longer exists. Hoping for a new perspective. Featuring Walgreens.
Day Three - Tuesday 28th
Must-see keynote: Walmart - Judith McKenna, President & CEO Walmart International
Sessions:
What? “Outstanding Retail Experiences Omnichannel - building unified retail experiences”
Where? Apollo Theatre
When? 9.20am
Why? Unified commerce is the new frontier in engagement with the consumer - it’s their default expectation. Featuring Best Buy.
What? “Forward-Looking Trends & Technologies - perspectives on the future of the industry”
Where? Palace Theatre
When? 4.05pm
Why? Who doesn’t want to know where the industry is headed? Featuring Macy’s
Day Four - Wednesday 29th
Sessions:
What? “The Present And Future Of Marketing - the rise of the creator economy”
Where? Apollo Theatre
When? 9.55am
Why? Contrary to popular belief, TikTok isn’t all about dodgy dance moves, it could just be the future of retail. Featuring TikTok.
What? “Unlocking New Growth Opportunities - Shoptalk recap: key takeaways for 2023”
Where? Lyceum Theatre
When? 11.05am
Why? What better way to round off the conference?
Oh, and the after parties? I couldn’t possibly, discretion is the watch-word - after all, what goes on in Vegas stays in Vegas!
Andrew's Retail Reflections is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.